Bug 89768 - docx files generated by LibreOffice can not be opened in the MS Office Mobile app for Android and iOS
Summary: docx files generated by LibreOffice can not be opened in the MS Office Mobile...
Status: RESOLVED INVALID
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
4.4.0.3 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords: filter:docx
Depends on:
Blocks:
 
Reported: 2015-03-01 22:46 UTC by Oliver Coleman
Modified: 2024-05-16 05:30 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
LibreOffice generated document that can not be opened in MS Office Mobile app for Android or iOS (4.22 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2015-03-01 22:46 UTC, Oliver Coleman
Details
Testing 1 2 3 (generated by MS Word desktop) (12.25 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2015-03-02 06:26 UTC, Oliver Coleman
Details
Testing 1 2 3 (generated by MS Word desktop, then opened and saved by LO Writer) (7.35 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2015-03-02 06:32 UTC, Oliver Coleman
Details
Testing 1 2 3 (generated by MS Office Mobile) (8.08 KB, application/vnd.openxmlformats-officedocument.wordprocessingml.document)
2015-03-02 19:41 UTC, Oliver Coleman
Details

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Description Oliver Coleman 2015-03-01 22:46:07 UTC
Created attachment 113804 [details]
LibreOffice generated document that can not be opened in MS Office Mobile app for Android or iOS

When I try to open docx files generated by LibreOffice in the MS Office Mobile app for Android and iOS I get the error message "Word is unable to open this document because it might be damaged." I can successfully open the same document (attached) in the MS Word desktop application (version 2010), other mobile document editing applications (Google Docs, Polaris Office Viewer 5), and the MS online document editing application (via OneDrive).

To reproduce:
1. Create and save a new document in the LibreOffice Writer desktop application containing a small amount of text (e.g. "Testing 1 2 3").
2. Try to open the document in the MS Office Mobile app in Android or iOS.
Comment 1 Yousuf Philips (jay) (retired) 2015-03-02 04:51:30 UTC
Hi Oliver,

Can you repeat the same test by creating the document in MS Word desktop application and see if it loads correctly in the MS Office Mobile app. If so, please attach that generated document so it can be compared with the document produced by LibreOffice.
Comment 2 Oliver Coleman 2015-03-02 06:26:24 UTC
Created attachment 113808 [details]
Testing 1 2 3 (generated by MS Word desktop)

This document was generated by MS Office Word 2010. MS Office Mobile opens it without issue.
Comment 3 Oliver Coleman 2015-03-02 06:32:18 UTC
Created attachment 113809 [details]
Testing 1 2 3 (generated by MS Word desktop, then opened and saved by LO Writer)

This is the document generated by MS Office Word 2010 from attachment 2 (and comment 2) but opened in LibreOffice Writer 4.4.0.3 and immediately saved without any modifications to the document) as a docx. MS Office Mobile won't open it and gives the error "Word is unable to open this document because it might be damaged."
Comment 4 Yousuf Philips (jay) (retired) 2015-03-02 07:14:46 UTC
Hi Oliver,

Thanks for sending in the file. Could you also create a document is MS Office mobile app in the same form and attached it. Sorry i didnt mention this the last time. :D
Comment 5 Oliver Coleman 2015-03-02 19:41:19 UTC
Created attachment 113835 [details]
Testing 1 2 3 (generated by MS Office Mobile)

This document was generated by MS Office Mobile on Android.
Comment 6 QA Administrators 2015-09-04 02:55:28 UTC
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

This NEEDINFO message was generated on: 2015-09-03
Comment 7 QA Administrators 2015-10-14 19:48:17 UTC
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top section of FDO

Message generated on: 2015-10-14
Comment 8 Robinson Tryon (qubit) 2015-12-15 11:51:43 UTC
Migrating Whiteboard tags to Keywords: (filter:docx)
[NinjaEdit]