Bug 160997 - after the last update can´t open files
Summary: after the last update can´t open files
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
24.2.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2024-05-08 21:17 UTC by susanbflat
Modified: 2024-05-09 21:14 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description susanbflat 2024-05-08 21:17:26 UTC
Description:
after the last update, Libre Office does not open any files and crashes every time I start it

Steps to Reproduce:
1.select file
2.file does not open
3.Libre Office crashes. Period

Actual Results:
The program crashes. Every single time

Expected Results:
the file opens and I can work on it


Reproducible: Always


User Profile Reset: Yes

Additional Info:
Version: 24.2.2.2 (X86_64) / LibreOffice Community
Build ID: d56cc158d8a96260b836f100ef4b4ef25d6f1a01
CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win
Locale: de-DE (de_DE); UI: de-DE
Calc: threaded
Comment 1 Stéphane Guillou (stragu) 2024-05-09 05:36:49 UTC
- Which version did you update from?
- How did you update?
- Do you get a crash report dialog after the crash? If so, could you please share a link to a crash report?
- Can you please test the recently released 24.2.3?

Thank you!
Comment 2 susanbflat 2024-05-09 18:39:02 UTC
updated from version 24.2.1.1 as far as I know

No crash report, not even one. The program just shuts down after being completely unresponsive 

update was automatically done

I will try to test the recently released version. But since updating from autumn of 2023 I have the problem, that I often can´t work on my files. They would only get saved on my admin account. But since this last update, even on the admin account Libre Office does not respond at all. I suddenly cannot even open any of the files. I reported the other bug some time ago, but literally nothing happend. The strange thing is, that I didn´t change anything on my computer. This happened suddenly and without warning. 
I´ll try to download the newest version anyway. 
For the time being I changed back to Open Office which works properly. Nevertheless I really would prefer to be ablle to use Libre Office instead. 

Just to let you know: My system is absolutely up to date &and the hard disk is in excellent condition according to HD Sentinel", so this can´t be a reason
Comment 3 m_a_riosv 2024-05-09 21:14:12 UTC
Please the option to repair the LibreOffice installation on system 'Add and remove programs.'