Bug 160586

Summary:	LibreOffice 7.6 does not load under Windows 10 64 bit.
Product:	LibreOffice	Reporter:	510jrb2301
Component:	Writer	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	510jrb2301, raal
Priority:	medium
Version:	7.6.3.2 release
Hardware:	x86-64 (AMD64)
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Attachments:	Window troubleshooting report.

Description 510jrb2301 2024-04-08 14:51:39 UTC

Description:
When I updated libreOffice to 7.6 and installed it with the Windows installer, then restarted the computer, the link to 7.6 would not install.  Neither would any of my .odt files load.  This looks like a serious problem since I followed all the instructions in the download site and the Windows installer.

Steps to Reproduce:
1.open Windows 10
2.Click on the icon 
3.Click on the Open tab
Nothing happens.

Actual Results:
Windows appears to start the load then stops soon afterword

Expected Results:
LO should load as usual


Reproducible: Always


User Profile Reset: No

Additional Info:
Is it a software problem or a problem with the Windows 10 interface?
Note for userprofile. I cannot open the LO so I cannot check the userprofile from within LO.

Comment 1 510jrb2301 2024-04-08 15:35:51 UTC

Created attachment 193569 [details]
Window troubleshooting report.

Windows 10 reports the the soffice file installed under LO 7.6 is "incompatible" and thus will not load. 
With respect to the "choose file" tab above, I've listed a Writer file which won't open under 7.6.  The browser does not list 7.6 on the Desktop.  But the icon does show there.
JRB

Comment 2 510jrb2301 2024-04-11 16:06:36 UTC

AMDG
I decided to redownload LO 24.6.6 just as before.  Instead of installing under Windows 10, I first used Windows "repair" which executed.  Then I installed using the regular Windows installer.  The installation was successful.

So do we have a problem?  If others report the same problem with Windows 10, then we do, and we have an easy work-around.  If not, then maybe there is no problem, or at least one confined to my machine.

What should we designate the status of the bug?  I don't think it is worth the trouble to investigate it, unless is is confirmed by others.

JRB

Comment 3 raal 2024-04-26 15:34:51 UTC

Thanks for reporting. I installed LO 7.6 on ~20 of win10 machines without problems, so I assume it's local problem and I'm closing the bug. Also see https://wiki.documentfoundation.org/Faq/General/General_Installation_Issues_(Windows)