Summary: | Crash when opening a document associated with Writer from file browser (ARM Windows 11) | ||
---|---|---|---|
Product: | LibreOffice | Reporter: | Alberto Grasso <albertograsso> |
Component: | Writer | Assignee: | Not Assigned <libreoffice-bugs> |
Status: | NEW --- | ||
Severity: | critical | CC: | stephane.guillou |
Priority: | medium | ||
Version: | 7.5.0.2 rc | ||
Hardware: | ARM | ||
OS: | Windows (All) | ||
See Also: | https://bugs.documentfoundation.org/show_bug.cgi?id=160945 | ||
Whiteboard: | |||
Crash report or crash signature: | Regression By: | ||
Bug Depends on: | |||
Bug Blocks: | 109530, 133092 | ||
Attachments: | Screenshot with LibreOffice version |
Description
Alberto Grasso
2023-01-19 21:42:03 UTC
Thanks Alberto. Can you please paste here the info from About > LibreOffice ? And when you say “all ARM versions” you’ve tried, do you remember how far back that was in LibreOffice versions? Created attachment 184799 [details]
Screenshot with LibreOffice version
Hi, right now I'm using version 7.5 When I said that the bug presents itself in all the ARM versions that I tried, I meant that I installed version 7.3, then the 7.4 and finally now the 7.5. I use a Microsoft Suface Pro X with Windows 11 22H2 arm64 Thank you Alberto Grasso [Automated Action] NeedInfo-To-Unconfirmed Thank you for reporting the bug. I can confirm that the bug is present in the latest Version: 24.2.0.0.beta1 (AARCH64) / LibreOffice Community Build ID: 5f390384195b7264c6e52add9e90a39790285249 CPU threads: 8; OS: Windows 10.0 Build 22621; UI render: default; VCL: win Locale: de-DE (de_DE); UI: de-DE Calc: threaded I tested with a fresh (nonexistend) user profile. Unfortunately this Problem still exists in the latest 24.2 RC2. Version: 24.2.0.2 (AARCH64) / LibreOffice Community Build ID: b1fd3a6f0759c6f806568e15c957f97194bbec8f CPU threads: 8; OS: Windows 10.0 Build 22621; UI render: default; VCL: win Locale: de-DE (de_DE); UI: de-DE Calc: threaded OS: Windows 11 22H2 on arm64 Regards, Marc Alberto, do you get a crash report dialog with the version you have? If so, can you please produce a report and share the link here? If possible at, please also test the latest ARM build: https://dev-builds.libreoffice.org/daily/master/current.html And see if you can collect a backtrace: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg I imagine it is the same issue as bug 160945, but I wanted to confirm. (In reply to Stéphane Guillou (stragu) from comment #7) > Alberto, do you get a crash report dialog with the version you have? If so, > can you please produce a report and share the link here? > > If possible at, please also test the latest ARM build: > https://dev-builds.libreoffice.org/daily/master/current.html > And see if you can collect a backtrace: > https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg > > I imagine it is the same issue as bug 160945, but I wanted to confirm. I'm now using the x64 version of LibreOffice on my Surface, because the arm64 version is unusable. I just tried to install version 24.8 dev Windows arm64 and little has changed: instead of the dialog box with the document recovery message, now the document is opened however, after a couple of seconds the Writer app is closed and in the Registry Windows Events error Application Error ID event 1000 is logged, with this detail: Nome applicazione con errore: soffice.bin, versione: 24.8.0.0, timestamp: 0x664b8b3a Nome modulo non valido: cppu3.dll, versione: 24.8.0.0, timestamp: 0x664b7ba7 Codice eccezione: 0xc0000005 Offset errore: 0x000000000004b420 Id di processo in errore: 0x3A88 Ora di avvio dell'applicazione in errore: 0x1DAAB497AE7E83D Percorso dell'applicazione in errore: C:\Program Files\LibreOfficeDev 24\program\soffice.bin Percorso del modulo in errore: C:\Program Files\LibreOfficeDev 24\program\cppu3.dll Id di rapporto: 2098df15-3f60-4585-bbf3-1b16ec5a7890 Nome completo del pacchetto guasto: ID applicativo relativo al pacchetto guasto: |