Summary: | PPSX presentation hangs with multiple screens but shows blackscreen | ||
---|---|---|---|
Product: | LibreOffice | Reporter: | dani2917 |
Component: | Impress | Assignee: | Not Assigned <libreoffice-bugs> |
Status: | RESOLVED INSUFFICIENTDATA | ||
Severity: | normal | CC: | miguelangelrv, stephane.guillou |
Priority: | medium | ||
Version: | 7.4.3.2 release | ||
Hardware: | x86-64 (AMD64) | ||
OS: | Windows (All) | ||
Whiteboard: | |||
Crash report or crash signature: | Regression By: | ||
Bug Depends on: | |||
Bug Blocks: | 129062 | ||
Attachments: | LibreOffice About |
Description
dani2917
2023-01-10 09:28:45 UTC
I reproduced the same effect with an empty presentation. So the presentation can't finish for the problem to be fixed. Tried to start a presentation with Microsoft Office PowerPoint with no errors. Can you please share the info from Help > About LibreOffice here? Thank you! Created attachment 184557 [details]
LibreOffice About
LibreOffice About attached as a Screenshot.
No issue for me: Version: 7.6.0.0.alpha0+ (X86_64) / LibreOffice Community Build ID: 12e8d57e791bb1befc0716d4d02af7d1d1ccb4ae CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: CL threaded Jumbo Version: 7.4.4.1 (x64) / LibreOffice Community Build ID: 988f4a351a6fa8cf4bdf2bdc873ca12cf8cbe625 CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: default; VCL: win Locale: es-ES (es_ES); UI: en-US Calc: CL Please test with a clean profile, Menu/Help/Restart in Safe Mode I tested it with Safe Mode and reset to factory settings and had no issue starting the presentation. I tested again if the problem still appears when i start the presentation without Safe Mode and it happened again with the issue. Odd thing is, i didn't personalize anything prior to starting the presentation. My process was: install LibreOffice 7.4.3.2, open .ppsx file, start presentation. Nothing more. Test if the issue is in relation with Skia, disable it at: Menu/Tools/Options/View I disabled Skia like you asked and the empty presentation starts without any problems. The fully edited presentation takes a few seconds to load (23 slides) but works fine now. So it seems to have a relation with Skia. Try downloading the drivers directly from the manufacturer, usually AMD or INTEL. https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect https://www.intel.la/content/www/xl/es/support/intel-driver-support-assistant.html I currently cannot provide anymore tests or informations since i don't have the Hardware, on which the problem occured, anymore. (In reply to dani2917 from comment #1) > I reproduced the same effect with an empty presentation. So the presentation > can't finish for the problem to be fixed. > Tried to start a presentation with Microsoft Office PowerPoint with no > errors. Was the blank file created with PowerPoint or Impress? Did it happen only with PPSX files or others too, like PPTX or ODP? Could you attach that example file for us to test? Sorry to bring up more questions now that you can't test anymore, but just in case you remember and it helps us test further. The blank file was created with Impress. I only tested it with PPSX. Sadly i cannot provide the file where it happened first for data safety reasons. I'm glad to answer questions out of memory if it helps. Can't reproduce with Skia/Vulkan and two monitors either: Version: 7.4.4.2 (x64) / LibreOffice Community Build ID: 85569322deea74ec9134968a29af2df5663baa21 CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: Skia/Vulkan; VCL: win Locale: fr-FR (fr_FR); UI: fr-FR Calc: CL Given that Dani doesn't have access to the hardware anymore, without an example file, and no one able to reproduce, I'll close this as "insufficient data", but please set back to "unconfirmed" if witnessed again and more info can be provided. |