Summary: | Crash in: xrhkbczd.dll | ||
---|---|---|---|
Product: | LibreOffice | Reporter: | Alx <andersd_168> |
Component: | Printing and PDF export | Assignee: | Not Assigned <libreoffice-bugs> |
Status: | RESOLVED INSUFFICIENTDATA | ||
Severity: | normal | CC: | 79045_79045, ilmari.lauhakangas |
Priority: | medium | ||
Version: | 7.1.6.2 release | ||
Hardware: | x86-64 (AMD64) | ||
OS: | Windows (All) | ||
Whiteboard: | |||
Crash report or crash signature: | ["xrhkbczd.dll"] | Regression By: | |
Bug Depends on: | |||
Bug Blocks: | 133092 |
Description
Alx
2021-11-07 15:26:26 UTC
*** Bug 145576 has been marked as a duplicate of this bug. *** As the crash reports are all from 7.1 or older, could you try with version 7.2 to see, if the problem is gone: https://www.libreoffice.org/download/download/ Since this has been an issue for the latest year or so, I find it hard to believe that it would be solved by now. Please investigate further. Looking at the other report associated with this crash signature, bug 128989, the user had a Xerox Phaser and indeed, a web search tells that xrhkbczd.dll is for Xerox Phasers. Alx: the reporter in bug 128989 said that the problem was resolved with new firmware. Can you look into it? Thanks! Running version 201303011342 which is the latest available for win10 x64 from support.xerox.com Tried to remove printer software and drivers including all threads in registry, before rebooting and re-installing printer software and drivers in one pc. However, at least two pc's (one desktop and one laptop) are affected. Both are running Libre office (and win10) Both are using USB to connect. As pdf's can be printed (and printer setup/testpage) I think it's connected to the virtual (usb) printer port somehow. Br, [Automated Action] NeedInfo-To-Unconfirmed If you don't want to upgrade to 7.2 yet, you could try with the unreleased 7.3, which installs in parallel: Win-x86_64@tb77-TDF from https://dev-builds.libreoffice.org/daily/master/current.html Alx, please try retest this one in current 7.4 or 7.5 version Dear Alx, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping Dear Alx, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp |