Bug 136886

Summary:	libre office crashes
Product:	LibreOffice	Reporter:	Neal <sparkyontilt>
Component:	LibreOffice	Assignee:	Not Assigned <libreoffice-bugs>
Status:	RESOLVED INSUFFICIENTDATA
Severity:	normal	CC:	buzea.bogdan
Priority:	medium
Version:	7.0.1.2 release
Hardware:	All
OS:	Windows (All)
Whiteboard:
Crash report or crash signature:		Regression By:
Bug Depends on:
Bug Blocks:	133092

Description Neal 2020-09-19 01:54:49 UTC

Description:
libre office version 7 keeps crashing when i start it and same when i try any of the options in safe mode. i am using windows 10

Steps to Reproduce:
1.open libre office never loads
2.safe mode loads but crashes after I try any additional steps and restart
3.

Actual Results:
can't get it to load but got it to work in safe mode

Expected Results:
it freezes when i try to reset my user profile


Reproducible: Always


User Profile Reset: Yes



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: safemode
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: yes

Version: 7.0.1.2 (x64)
Build ID: 7cbcfc562f6eb6708b5ff7d7397325de9e764452
CPU threads: 2; OS: Windows 10.0 Build 19041; UI render: default; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded

Comment 1 BogdanB 2020-09-21 09:47:23 UTC

If LibreOffice open try this:
Help - Restart in Safe Mode - Factory Settings and check that 2 checboxes below Factory Settings.

Waiting for info if this helped you.

Comment 2 QA Administrators 2021-03-25 04:26:13 UTC Comment hidden (obsolete)

Dear Neal,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 3 QA Administrators 2021-04-25 04:03:18 UTC

Dear Neal,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp